Client Services Administrator

JOB TITLE: Client Services Administrator

REPORTING TO: Head of Operations

SALARY: Basic Salary

LOCATION: Head Office located at Windsor House, Troon Way Business Centre, Humberstone Ln, Thurmaston, Leicester LE4 9HA

Permanent

We have an exciting opportunity for an Administrator to join the Client Service team at Quest. In this role you will be actively engaging with our clients to ensure they receive exemplary customer service. The primary focus of the role is to provide comprehensive administrative support for Quest clients and to support the wider operational delivery and business acquisition teams. Ensuring all duties are completed effectively and in a timely manner. You will be the first point of contact for incoming calls from externals and internal customers.

JOB SUMMARY:

Responsible as a team member to:

• Provide full administration support for the HR and Health & Safety team, including diary management, documentation reviews, accommodation bookings.
• Booking meetings for the consultants for HS and HR as and when needed .
• Be first point of contact for incoming calls, directing the call and recording the details on the internal database.
• Process sales orders for both new and renewal direct services ensuring that systems and records are updated accurately
• To work closely with the wider operational and business acquisition teams and assist in the administration and formatting requirements.
• Prepare monthly and weekly MI reports in line with the agreed SLA’s.
• Providing technical support to client queries for the internal HR system.
• Assist the wider administration team in tasks when required.
• Process news and news bulletins.

SKILLS/QUALIFICATIONS REQUIRED:

Working as part of a small team the role requires the following attributes:

• Previous administration and telephone experience.
• Excellent interpersonal and communication skills; both written and verbal.
• Excellent IT skills with a good working knowledge of Microsoft Office applications, Outlook, Word and Excel.
• Previous CRM experience.
• Proven customer service skills.
• Team player and able to work on own initiative.
• Ability to prioritise and plan workload.
• Well organised and able to multi-task.

PLEASE SEND YOUR CV TO ESMITH@QUESTCOVER.COM